Service Reliability Engineer

WirelessCar’s Journey

WirelessCar drives the future of mobility by connecting vehicles and developing cutting-edge digital services. We help leading brands—like Volkswagen, Volvo, and Jaguar Land Rover—innovate, enhance mobility, and accelerate their digital transformation. Join us and shape the next era of automotive technology!

Role description:
As a Service Reliability Engineer, you ensure our solutions and services have high
availability and reliability by being responsible for the operational support including related processes 24x7. You and your team work closely together with the DevOps teams who develop and operate the services. Together with your team you play an important role enabling our DevOps teams to fully take their responsibility for the entire lifecycle of their services.

Who are you?
You are open-minded, flexible and thrive under challenging and changing conditions. As a person you are a curious, innovative, and analytical problem solver. You enjoy teamwork
and have an inclusive approach to your work. You feel great ownership and take pride in
your work. You excel in communication and collaboration.

Team description:
The team is a Service Reliability Engineering Team with team members located in Beijing,
China. There is close collaboration with our other two SRE Teams in Sweden as well as theDevOps teams responsible for developing and operating their services, which are part of one or several solutions to one or several customers. The team is led by a Team Lead and works both with reactive service operation (support tickets from the OEM support organization) and proactive improvements. As a member of the team you are part of an OnCall rotation, OnCall duties are expected to be taken every 5 weeks.

Need to have:
• Service operations experience from 24x7 availability services
• ITIL experience (incident, problem, event)
• Customer support experience
• Fluent English skills, in both speech and writing
Nice to have:
• Agile methodologies
• AWS (or similar functionality from other cloud providers)
• Scripting and automation experience
• Observability (AWS CloudWatch, Grafana, Datadog or similar)

General description of WirelessCar:
We are a global market leader of innovative services for the automotive industry that
enhance mobility and its related experience.Our vision is to empower future mobility.

We help create safe, smart and sustainable mobility solutions for global car brands such
as Volkswagen, Volvo Cars, Jaguar Land Rover, Nissan, Subaru and Daimler.

When you start working at WirelessCar, you also have a high degree of flexibility when it
comes to environment and the tools you get to use. We are always curious about the latest tech developments, what suits you, and what ensures scalable and stable delivery to our customers. You choose which operating system you want to use on your laptop: Linux or Windows. You will get to work with one or more of the major cloud providers to develop services for our customers. And you will use the latest and most popular tools such as IntelliJ, Slack, Miro, Jira, Confluence and of course Teams, AD, O365.

To organize our work at scale, we follow the SAFe agile framework and subscribe to the
Elite Software Performer philosophy of DevSecOps where each team is a self-contained
unit fully responsible for the assets they create. We have also implemented Continuous
Integration / Continuous Deployment (CI/CD) methodologies and build pipelines enabling
you to create features and functions that are available in Production rapidly and reliably.