First Line Support Engineer
Join our journey! Feel the freedom, adventure, and excitement of driving innovation. You'll be part of a great team and make a real impact on future mobility by accelerating digital transformation
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First Line Support Engineer
WirelessCar’s Journey
To give people the freedom to move in a safer, more sustainable and smart way, more sharable, connected and software-loaded cars are needed. That’s why we aim to accelerate the digital transformation in the automotive industry and in the next few years infuse over 100 million cars with digital services that turn car data to smart mobility!
Qualifications:
We believe that you are social, flexible and like working in a global environment. You have a strong customer focus and a natural, service minded attitude. In your working situation you enjoy teamwork, but you can also work independently and take initiative with a result-oriented mindset. You motivate your colleagues and you have a positive attitude. The general qualifications are that you are a communicative team-player and have an adequate academic IT background. You have the ability to establish and maintain good relations and also have the ability to work in a global, multi-cultural organization.
Working Hours:
You will work in a 24*7 team, which means everyone needs to take different shifts. You will have approximately 3-4 shifts per week (on an average), and 5-7days off on a regular basis. We have scientific and mature shift planning experience to ensure you have a good balance of your work and private life.
Role description:
The First Line Support Engineer works within the Customer Experience organization carrying out support and communication tasks. This is 24*7 support function and provides helpdesk service to our global customers. Besides, First Line would also monitor our important services that running in global market. The tasks of First Line Support Engineer are mainly but not limited to:
· To process malfunction reporting tickets/emails from different customers/suppliers.
· Tickets and functional mailbox management.
· Service monitoring.
· Communicate and coordinate with internal teams and external customers.
· Coordinate during major incident and send out customer notifications.
Competence Requirement:
• Have basic understanding of ITIL and SLA .
• Good communication and interpersonal skills.
• Team player and customer-oriented mindset.
• Fluent English with both speaking and writing, which is a MUST.
• Master of a second foreign language will be valued.
• IT Support experience and related experience will be preferred.
• Knowledge in Telematics and Cloud (AWS, AliCloud, etc) is preferrable but not required.
Location: Beijing
Start Date: ASAP
End Date: Long-Term
Estimated working Hours: Around 132-146 hrs/month
- Department
- Connected Services
- Locations
- Beijing, China
- Last application day
- 29 May, 2026
Beijing, China
Traveling with us
WirelessCar is always on the move, often into the uncharted. We are curious, believe in collaboration, and are always open to new ideas on how we can make a difference. When you join our journey, you will be part of a great crew of highly competent and warmhearted people from all over the world.
You will get the freedom to lead your own work and inspire others, to move into new technologies, to move around in the organization, and to work where you prefer, whether it is at the office, remote, or both. Both internally and externally empowering smart, sustainable movement is our quest on our way to the destination.
About WirelessCar
The future of automotive digital services
Safe, smart, and sustainable—that is the future of mobility. We develop and operate connected vehicle services and cloud-based API products that offer you a smarter way to get there.